First Responder

Objective of the position: To provide a warm and calming voice to patients while evaluating the caller’s need for services, referrals, or appointment.

Reports to: Client Services Director / Clinic Manager

Qualifications:

• Expresses full agreement with PRC’s mission, vision and foundational statements of faith and practice. • Adheres to all policies and procedures.
• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
• Able to meet weekly with patients.
• Complete the pregnancy clinic volunteer training.
• Complete on-site training.

Abilities:

•  Maintain confidentiality.
• Dependability.
• Good communicator.
• Loyal.
• Discreet.
• Flexibility.
• Willing to learn

Preferred Qualifications:

• High school diploma

Essential Functions:

• Answer all calls during the scheduled time
• Establish rapport and reduce anxiety by using appropriate listening skills
• Schedule an appointment for the caller to come into the center by following the outlined procedures
• Make appropriate referrals
• Record all calls and report them to the office
• Attend volunteer in-services or other pertinent educational meetings, as decided by the Director